Refund policy
Exchanges
If a piece is still in its original packaging and is in the same condition as when it left my studio, you are welcome to exchange it for store credit within 14 days of receiving it. The credit does not expire and can be used to purchase a different size or item.
Returns
My business is a one woman show, and refunds can be a serious financial hardship. Please choose your pieces carefully before placing an order. If you have questions about a piece, or would like more photos, please reach out and I will provide them.
However, if you do want to return a piece and receive a refund, you can do so within 14 days of receiving it. Make sure the piece is in its original packaging and in the same condition as when it left my studio. A $15 restocking fee will be deducted from your refund to help cover part of my payment processing and shipping costs. I appreciate your understanding.
I will always make sure that your piece leaves my studio in perfect condition. Nevertheless, if you are not completely happy with your purchase, please contact me directly via email or through the form on my contact page. I will do all in my power to set things right.
Returns on custom orders will not be accepted. Gift cards are non-refundable and can not be exchanged for cash.
Refunds and Warranty
Although my work is made to last a life time, sometimes things happen. All jewelry comes with a 1-year warranty, with the exception of chains*. It covers any defects in materials and workmanship under normal use.
If your piece breaks, please send me an email at anna@silfrmetalart.com, including photos and a description of what has happened to it. Based on the damage I will decide whether to repair or replace your piece for free.
If I believe the item was damaged due to negligence, it voids the warranty. This decision will be made entirely at my discretion.
If it has been more than a year since the time of purchase, still get in touch and I can offer to repair your piece for a fee if possible.
*The warranty covers chains for 90 days. It’s rare, but sometimes a chain has a weak link and breaks for no reason - in which case I will replace it.
That said, I use fine chains for many of my smaller pendants, and how long they last mainly depends on how they’re worn. Removing your chain before sleeping and exercising will massively extend its lifetime!
If your chain breaks after more than 90 days, from a lot of wear, or snagging, you can message me to purchase a replacement chain.
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at anna@silfrmetalart.com.